Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee for Southgate

At Florist Southgate, we are dedicated to delighting our customers with beautifully arranged, fresh-cut flowers. Our local team handpicks every stem to ensure the highest standards of floral freshness for homes and businesses in Southgate and neighbouring areas. We pride ourselves on being a trusted local florist, committed to making every delivery a joy.

Damaged-on-Arrival Policy

Your satisfaction is our priority. If your flower arrangement or any accompanying gift arrives visibly damaged or does not meet your expectations in terms of appearance, please let us know as soon as possible on the day of delivery. We kindly ask that you provide clear photographs so we can quickly assess the matter and resolve it to your satisfaction.

Should you receive damaged blooms, our team will arrange for a prompt replacement or, if you prefer, a full refund. Your experience and the quality of our flowers are extremely important to us, and we aim to make this process as straightforward as possible.

Freshness Window Policy

We guarantee that all flowers delivered by Florist Southgate will look fresh and vibrant for at least five days from the date of delivery, provided they are cared for as advised (see care instructions supplied with every order). If your flowers wilt or deteriorate significantly within this five-day window, please reach out to us. We may request photos to help us understand the issue and improve our service.

In such instances, we offer a complimentary replacement arrangement or a refund, according to your preference. Our fresh flowers guarantee underpins everything we do, ensuring only the best for every recipient in the Southgate area.

Refunds & Replacement Options

If an order arrives damaged or does not meet our freshness promise, you can choose between a full refund or a replacement bouquet. Refunds will be processed promptly back to your original payment method once approved. If you select a replacement, we will prioritise your request and deliver your new arrangement at the earliest available slot—usually within 24 hours for Southgate and the surrounding community.

Custom arrangements or specific varieties are subject to seasonal and stock availability, but our team will always communicate options and ensure your satisfaction.

How to Make a Complaint

We take every complaint seriously. If you are dissatisfied with our flowers or service for any reason, please contact us within two days of delivery with your order details and description of the issue. Photographs are always helpful for a quick resolution. Our experienced customer service team will respond promptly—typically within one working day—to discuss options and address your concerns.

If you are not happy with our proposed resolution, we welcome your feedback and will make every reasonable effort to ensure a fair outcome. Our reputation as a reliable Southgate florist means everything to us, and we value the trust you place in our local business.

Trusted Southgate Florist

Florist Southgate is proud to serve families, individuals, and businesses across Southgate. Our policies are designed with transparency and care, reflecting our commitment to your satisfaction each and every time you order. Thank you for choosing your neighbourhood flower experts for life’s most special moments.