Legal Terms for Flower Delivery Services in Southgate

Florist Southgate Online Ordering Terms & Conditions

Introduction

Welcome to the Terms and Conditions (the "Terms") for Florist Southgate, relating to your use of our online flower delivery services within Southgate and the neighbouring regions. By placing an order via our website, you agree to be bound by these Terms, so please read them carefully before making a purchase. These Terms apply to all customers residing or ordering for delivery in Southgate and surrounding areas.

Service Overview

Florist Southgate provides a wide range of fresh flower arrangements and related products available for online purchase and local delivery. We aim to offer reliable, timely, and high-quality flower delivery in Southgate and the adjoining locales. Our services are subject to the Terms set out in this document, which govern the relationship between you (the "customer") and Florist Southgate (the "supplier").

Order Process

1. Selecting Flowers and Arrangements: Customers can browse and select from our catalog of floral products, add desired items to their shopping basket, and proceed to checkout.

2. Providing Personal and Delivery Details: During checkout, you must provide accurate recipient and delivery information, including name, address, postcode, and any specific delivery instructions.

3. Placing Your Order: Once all necessary information is provided and payment details have been entered, you will be prompted to submit your order. On submission, you will receive an on-screen confirmation, and, where applicable, an order confirmation number. Please note, confirmation of receipt of your order does not constitute acceptance at this stage.

4. Order Acceptance: Acceptance of your order occurs once Florist Southgate dispatches your order for delivery. We reserve the right to decline your order prior to dispatch if, for example, products are unavailable, your payment has not been authorised, or if there has been a product description or pricing error.

5. Substitutions: In the event that a chosen flower or product is unavailable, Florist Southgate reserves the right to substitute with an item of equal quality and value. You will be informed about significant substitutions where time permits.

6. Delivery Area: Our online flower delivery service primarily serves customers in Southgate and surrounding areas. Delivery to addresses outside of our usual coverage area is subject to additional terms or may not be possible. Any orders placed for addresses beyond our delivery area may be declined and refunded accordingly.

Payments

1. Accepted Payment Methods: We accept payment through various secure methods as displayed on our website at checkout, which may include major credit and debit cards as well as other electronic payment systems.

2. Payment Confirmation: Your order will only be processed once full payment has been successfully received and cleared. All card holders are subject to validation checks and authorisation by the card issuer. If your payment is declined or cannot be processed, Florist Southgate reserves the right to cancel your order.

3. Pricing and VAT: All prices listed on our website are in pounds sterling (GBP) and include VAT at the prevailing rate, where applicable. Delivery charges, if any, are clearly indicated during checkout and are added to the total order price.

4. Payment Security: Florist Southgate employs industry-standard security measures to protect your financial information during the transaction process. Please note, we do not retain your full payment details once your transaction is completed.

Cancellations, Amendments & Refunds

1. Order Cancellation: If you wish to cancel your order, you must notify us as soon as possible, preferably before your order is prepared or dispatched for delivery. Where possible, cancellation requests received before order preparation will be actioned without charge and a full refund provided. Cancellations requested after order preparation or dispatch may incur charges or may not be possible if perishable items have been used.

2. Amendments: Amendments to your order (e.g., delivery details or recipient information) should be requested immediately. While we endeavour to accommodate adjustments, we cannot guarantee amendments once your order is in progress.

3. Non-Delivery & Refunds: If your order fails to be delivered due to an error on our part, or the product arrives in a damaged or unsatisfactory condition, you are entitled to request a replacement or a refund. Claims for non-delivery or quality issues must be made within 24 hours of the intended delivery date.

4. Unsatisfactory Products: Flowers are perishable goods and must be cared for according to the instructions supplied. If you believe your flowers are not in satisfactory condition on arrival, please contact us with supporting evidence as soon as possible. We reserve the right to request photographic evidence prior to agreeing to a refund or replacement.

5. Refund Policy: Refunds, where agreed, will be processed using the original payment method. The time taken for a refund to appear in your account may vary depending on your payment provider.

6. Right to Cancel under Consumer Contracts Regulations: In accordance with UK law, customers have the right to cancel most online purchases; however, this right does not apply to perishable items such as fresh flowers once they have been prepared or dispatched. Non-perishable accessory items (e.g., vases, cards) can be returned if cancelled within 14 days, subject to standard returns requirements.

Delivery

1. Delivery Times: We will always make reasonable efforts to deliver your flowers on the requested date and within agreed time frames, subject to seasonal fluctuations and exceptional events (e.g., adverse weather, unforeseen circumstances).

2. Delivery Instructions: If no one is available at the recipient's address to accept the delivery, our delivery person will attempt to leave the flowers in a safe location, with a neighbour, or follow the delivery instructions provided. If all options are exhausted, a delivery card will be left with instructions to arrange re-delivery or collection.

3. Responsibility After Delivery: Once delivered, risk in the products passes to the recipient. Florist Southgate is not liable for any loss or damage after delivery has taken place in accordance with the instructions provided.

Liability

1. Limitation of Liability: Florist Southgate is not liable for any indirect, special, or consequential losses that arise in connection with our flower delivery service, including loss of business, revenue, or profits. To the fullest extent permitted by law, our total liability, whether in contract or tort (including negligence), is limited to the purchase price of the products you have ordered and paid for.

2. Events Outside Our Control: Florist Southgate shall not be held responsible for delays or non-performance caused by circumstances beyond our reasonable control, such as natural disasters, adverse weather, epidemics, strikes, or transport disruptions.

3. Product Representation: We take care to ensure product images and descriptions on our website are accurate; however, due to natural variations and seasonal availability, delivered arrangements may differ slightly from those pictured. Such variations do not constitute grounds for refund unless the product provided is substantially different.

4. Care Instructions: Once delivered, it is the recipient’s responsibility to care for the flowers according to the care instructions provided. Florist Southgate is not responsible for deterioration caused by improper care.

Customer Obligations

You agree to provide accurate and complete information when placing your order. You are responsible for ensuring all details, including recipient’s name, address, and delivery instructions, are correct. Florist Southgate accepts no liability for delayed or failed deliveries resulting from inaccurate information supplied by the customer.

Privacy and Data Protection

Your privacy is important to us. Information provided to us for the purposes of fulfilling your order will be handled in accordance with applicable UK data protection laws. We will not share your data with third parties except where necessary for order fulfilment or legal compliance. For more information, please refer to our Privacy Policy as available on our website.

Intellectual Property

All copyrights, trademarks, and other intellectual property rights relating to the content, images, and materials on the Florist Southgate website are owned by or licensed to Florist Southgate. You may not use or reproduce any part of our content without prior written permission.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms and your use of Florist Southgate’s services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Variation of Terms

Florist Southgate reserves the right to modify, update, or replace these Terms at any time without prior notice. Continued use of our services and placing further orders after amendments have been published will constitute your acceptance of the new Terms.

Severability

If any provision of these Terms is or becomes invalid, illegal, or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.

Entire Agreement

These Terms constitute the entire agreement between you and Florist Southgate regarding use of our online flower delivery service and supersede any previous agreements, arrangements or discussions between you and us relating to the subject matter hereof.

Contact and Complaints

If you have questions about these Terms & Conditions or wish to make a complaint, please use the contact form provided on our website. We endeavour to respond to all queries promptly and resolve any issues to your satisfaction.

Note: These Terms & Conditions are effective for all customers using Florist Southgate’s online flower delivery service throughout Southgate and the surrounding areas. Your statutory rights as a consumer under UK law are not affected.